Personal Safety (PS) FAQ's
How long is the course?
1 day based on the completion of a Training Needs Analysis (pdf document) to determine the level of training required in relation to the risks faced in the working environment and the duties / job description of the candidates.
Where and when are the courses run?
We run courses for our corporate clients throughout the UK, either at our clients own workplace or at one of our established Training Centres. Courses are run at the convenience of our clients, including weekends where required. Please call us on 0845 602 55 95 or Contact Us for more details.
How do I book?
Complete and return the PS Booking Form or call us on 0845 602 55 95 to book over the phone.
- PS Individual Booking Form (MS Word version / pdf version)
- PS Group Booking Form (MS Word version / pdf version)
For more details on how to book please visit the 'Bookings & Fees' section of our website.
How much does it cost?
£110.00 + vat (all inclusive of course materials, tuition & certification) per candidate.
Discounts may be available for corporate clients. Please call us on 0845 602 55 95 or Contact Us for more details.
What is Personal Safety (PS)?
Personal Safety is a course designed to combine elements of our Conflict Management and Resolution training (CMR) and our Physical Intervention training (PI).
The course looks at the skills involved in pre-empting, managing and resolving conflict situations as they occur in the workplace as well as providing candidates with some low-impact personal safety techniques which can be employed when conflict management skills are ineffective and aggression or violence ensues. Our break-away and disengagement techniques are specifically designed to be low-impact and do not require the use of force or strength to succeed.
For more details please see Personal Safety Training (PS)
Who should attend this course?
Our Personal Safety course is tailored specifically for each individual client and is based on the specific needs of those attending. The course is designed for anyone working in an environment where they have direct contact with the public or sections of the community where conflict arises. This course is particularly useful for employees who work alone and may not face aggression or violence on a regular basis, but where the risk of workplace violence is present.
Personal Safety is a very compact course designed to give an insight into the subjects and not suitable for professionals who deal with regular aggression and violence in the course of their duties. These individuals should consider a separate Conflict Management and Resolution course (CMR) and Physical Interventions course (PI).
What does the course cover?
Basic elements of effective communication • Blocks to communication • Winning trust • Win – Wins and 'Gifts' • Signalling Non-aggression • Open palms • Eye contact • Active listening • Determining space and distance • Stance • Dynamic risk assessment • Evaluating risk (P.O.P.S. model) • Positive Response (S.A.F.E.R. model) • Human Behaviour & Responses • Emotional vs. rational brain • Fight or flight • The human behaviour cycle • Body language • The human display process • Defusing High Risk Conflict • Signs of escalation • Triggers & inhibitors • Stimulus response • Empathy • Contact & cover – working as a team • Review of health & safety law • Review of criminal law • Review of common law • Law in relation to the use of force • Physical Intervention Techniques - Warm-up • Balance • Blocks • Break-away & Disengagement techniques • Combination techniques
We have made a sample Personal Safety - Learning Programme (pdf document) available to download. This demonstrates how we put our courses together for individual clients following a Training Needs Analysis (pdf document).
What is the outcome of the course?
Candidates will gain an understanding of conflict management and resolution skills and have observed and practiced break-away and disengagement techniques to protect and remove themselves when they face physical aggression or Violence in their Workplace.
On successfully completing the Personal Safety course, candidates will receive an individually numbered certificate of completion from Beyond The Blue.
How is the course assessed?
There is no examination and candidates are awarded the certificate for successfully completing the course, providing they take a full and active part throughout all sessions and satisfy the instructor of their comprehension of the subject and demonstrate competence in all of the techniques.
Who accredits the course?
The course is accredited by Beyond The Blue.
Why choose Beyond The Blue as your training provider?
At Beyond The Blue we employ only specialist instructors to run our courses; all our instructors have extensive experience in the relevant fields. They train with the objective of helping candidates not just complete the course, but of gaining the skills and knowledge to succeed and be more effective in their workplace.
The experience of our instructors brings the subject they are teaching to life. Our training is based on a variety of training methods and comprises open learning, classroom based learning, scenario based learning, group work and interactive discussion; this approach allows us to meet the preferred learning styles of all candidates.
Our success is measured in the success of those people we train, we are focussed on providing excellence in customer service both pre and post training.
Beyond The Blue is a ‘BIIAB Grade 1’ Training Centre (The BIIAB describe Grade 1 as ‘demonstrating outstanding quality procedures’);
For more good reasons why you should choose Beyond The Blue as your training provider, please visit the 'Why Choose Us?' page.
Additional information
To complement our professional training, we provide candidates attending our courses with a selection of comprehensive course hand-outs. These come together to form a training folder candidates can refer back to, in order to refresh their skills and knowledge.
The course examines the causes of aggression and violence so you can work towards preventing conflict in the first place. The low-impact physical break-away techniques are easy to learn, easy to master, easy to remember and easy to implement in real life situations away from the classroom. Our personal safety techniques are designed not to aggravate an aggressor further; the desired outcome is to create space allowing candidates to use their conflict management skills to resolve the situation or to get help.
Many employers shy away from Personal Safety courses which involve any kind of physical intervention aspect as they see it as a step too far and the risks involved to their business are misunderstood. This often puts their business at more risk as untrained employees can pose liability issues to their employers. For more details and analysis, as well as expert opinion please visit our 'Physical Intervention – The Risks' page.
We also provide candidates who hold a valid Beyond The Blue Personal Safety Course Certificate with the protection of an expert witness should they be prosecuted for the correct legal use of one of our techniques, in the course of their duties. For more details on this provision please download our 'Physical Intervention - Protection Against Prosecution' (pdf) document, call us on 0845 602 55 95 or Contact Us for more details.
We provide the answers to the most Frequently Asked Questions (FAQs) on all our courses aimed at providing solutions to Workplace Violence including;
- Conflict Management & Resolution FAQs
- Physical Intervention FAQs
- BIIAB Award in Conflict Management FAQs
Further information and an overview of each course is available in the 'Training' section of our website. This provides details of our various training solutions to help our clients deal effectively with Workplace Violence including:
- Conflict Management and Resolution (CMR)
- Physical Intervention (PI)
- Personal Safety (PS)
- BIIAB Award in Conflict Management (ACM)
Beyond The Blue also provides clients with solutions to workplace violence through our Consultancy Service - Solutions to Workplace Violence.
For more details on our Course Dates and Fees please visit the Bookings & Fees section of our website, Contact Us or call us on 0845 602 55 95 to book your place.
Please also visit our National Press Archive and MD Blog for relevant industry news, our comment and advice or join us on Facebook.
Other useful pages in this section of our website include:
• Conflict Management (Home Page) • Training Courses • Frequently Asked Questions • Workplace Violence • Physical Intervention - The Risks • Incentives & Discounts • Download a Leaflet •
