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Personal Safety for Lone Workers Course

We deliver the Personal Safety for Lone Workers course for groups in-house throughout the UK.

 

The personal safety for lone workers course is delivered in 1 day, based on a training needs analysis to determine the appropriate level of training in relation to the risks faced in the working environment. Each lone worker safety course is designed specifically to reflect the needs of the individual client and to meet their learning objectives.

 

 

In-House Personal Safety for Lone Workers Course 

We deliver lone worker safety training for groups (min. 5 learners) in-house, to clients throughout the UK.

 

The personal safety for lone workers course can be delivered either at the client’s own workplace or at a training facility we will provide close by.

 

In-house lone worker safety courses are run at the convenience of our clients; including weekends where required.

 

 

Book a Personal Safety for Lone Workers Course

 

 

 

Course Fees – Personal Safety for Lone Workers Course

 

New Fee Structure from 4th July 2011

 

Course Fee £300 + £60 per learner; fees are quoted exclusive of vat at the current rate.

 

Fees are all inclusive of lone worker safety course materials, tuition, course handouts & certification.

 

Discounts on our Personal Safety for Lone Workers course list price may be available for large groups or multiple bookings. Please Contact Us for further details.

 

 

Why choose Beyond the Blue Training & Consultancy as your training provider?

 

Beyond the Blue is recognised as a leader in the field of conflict management & lone worker safety, both by existing clients and industry bodies alike.

 

Beyond the Blue is a ‘BIIAB Grade 1 Accredited Training Centre’; the BIIAB describe Grade 1 as ‘demonstrating outstanding quality procedures’.

 

We strive to deliver excellence in both the services we provide and the level of service we deliver. We understand that the quality of our lone worker safety training is measured by what our clients think; not what we think.

 

To hear what our clients think of us and for more reasons why you should choose Beyond the Blue as your training provider please visit:

 

 

Download our ‘Resolving Workplace Violence through Conflict Management Training’ Leaflet (pdf document)

 

 

What is a Personal Safety for Lone Workers Course?

 

Our lone worker safety course is designed specifically to help learners deal with threatening behaviour, harassment, conflict, aggression and violence they may face in their working environment; especially where they are working on their own or with limited access to assistance from others.

 

Lone worker safety training combines key elements of conflict management / conflict resolution theory, alongside personal safety skills and break-away / disengagement techniques.

 

The primary objective of lone worker safety training, is to help learners proactively manage and resolve conflict in order to minimise aggression and violence in their workplace. Unfortunately in some working environments while effective conflict management and conflict resolution skills will dramatically reduce the instances of conflict escalating, they will not eliminate it entirely.

 

In these working environments our low-impact personal safety, break-away and disengagement techniques allow lone workers and those working with limited assistance available, to create distance and escape an aggressor. Our personal safety techniques are specifically designed to be low-impact and do not require the use of force or strength to be effective.

 

Not only does lone worker safety training reduce the instances of Workplace Violence, it also improves the internal and external customer service skills of your workforce. For example subjects such as effective communication and the understanding of non-verbal indicators (body language), will ultimately work through your workforce to have a positive impact on your customers.

 

On completion learners will be able to apply their newly gained knowledge and skills to manage and reduce conflict in their workplace. They will adopt a fresh approach to dealing with aggressive and violent individuals and protect themselves from the negative impact of conflict, aggression and violence which manifests itself in the workplace.

 

For more details please see Personal Safety for Lone Workers Training - Explained.

 

 

What does the Personal Safety for Lone Workers course cover?

 

Conflict Management & Resolution Theory - Structure of effective communication • Blocks to communication • Winning trust • Managing customer expectations • Signalling Non-aggression • Active listening •  Levels of risk • Dynamic risk assessment • Threat response • Human behaviour & responses • Emotional vs. rational brain • Fight or flight • The human behaviour cycle • Non-verbal indicators / Body language • Defusing high risk conflict • Signs of escalation • Triggers & inhibitors • Empathy • Introduction to criminal law & common law • Law in relation to the use of force • Recording and reporting •

 

Personal Safety Techniques – Creating space & distance • Contact & cover (working as a team) • Stance, Balance & Movement • Blocks & Defensive walls • Distraction techniques • Break-away & Disengagement • Wrist grip release • Clothing grip release • Neck & strangle release • Hook and turn (rescue & separation) •

 

 

Who should attend the Lone Worker Safety Training?

 

Our lone worker safety courses are designed specifically to meet the training needs of the individual client and to accurately reflect the working environment of learners attending in order to create relevance. Each personal safety for lone workers course is based on a training needs analysis we carry out for each new client.

 

The lone worker safety course is designed for anyone working in an environment where they have direct contact with the public especially where they are working on their own or with limited access to assistance from others. We already work with clients from the following sectors:

 

• Hospitality industry • Retail • Health service • Transport • Revenue inspection • Local authorities • Security industry • Event & venue stewards • Education • Traffic control • Licensed retail & licensed hospitality • Emergency services • Local Authorities • and many more…

 

We always welcome enquiries from new sectors and have proven time and time again that our courses benefit clients from any sector where workplace violence occurs. 

 

 

How is the Personal Safety for Lone Workers Course assessed?

 

Learners on our personal safety for lone workers course are awarded their certificate of attendance for successfully completing the lone worker safety course, providing they take a full and active part throughout all sessions and satisfy the tutor of their comprehension of conflict management & resolution theory and personal safety techniques; where appropriate they will demonstrate this understanding during the scenario based exercises at the end of the session.

 

Each learner will receive an individually numbered certificate of attendance when they successfully complete the personal safety for lone workers course.

 

We can also provide countersigned ‘Training Record’ documents which outline the course content and are signed by the learner to confirm their learning; these make a useful addition to the employees personnel file.

 

 

NHS Security Management Service (SMS) Lone Worker Safety Course?

 

All our lone worker safety courses are individually designed to meet the bespoke requirements of individual client’s working environment. This is particularly important for front-line staff working within the health care sector.

 

Our personal safety for lone workers course incorporates the 10 learning objective highlighted by the NHS SMS approved syllabus and all our trainers have attended the NHS SMS ‘Conflict Resolution Familiarisation Seminar’.

 

For more details on our training designed specifically for the NHS please visit our NHS SMS conflict resolution page.

 

 

Physical Element of the Personal Safety for Lone Workers Course

 

Training staff in any form of physical intervention can sometimes be considered a step too far by employers. The risks to an organisation from aggression and violence are not always well understood and can result in significant liability issues, if ignored.

 

If there is a risk to employees from aggression or workplace violence, is it not better for employees to understand their legal limitations and use professional skills & techniques to resolve situations? One of our key messages during our training is to understand the difference between ‘reacting’ and ‘responding’; training will help them to do the latter.

 

Our approach during lone worker safety training seeks to reinforce the message that, all other options must be exhausted prior to any form of physical action being taken. The focus of the personal safety for lone workers training is on managing conflict, resolving conflict and trying to create space and distance in order to escape an aggressor or to get help.

 

The low-impact personal safety and disengagement / break-away techniques we teach are easy to learn, easy to remember, easy to master and easy to implement in real life situations; away from the classroom.

 

They techniques are designed not to aggravate an aggressor further through any form of pain-compliance. By ‘low-impact’ we refer to the fact that using our techniques successfully requires no force or strength, but rather relies on the technique itself for success.

 

For more details and analysis, as well as expert opinion please visit our 'Physical Intervention – The Risks' page.

 

 

Further Training

 

Different challenges in the workplace require different solutions. You may also wish to consider the following training courses:

 

 

 

Additional Information

 

Further information available in the Conflict Management section of our website:

 

 

For further details please Contact Us or call us on 01784 434 392 / 0845 602 55 95 to speak with one of our conflict management consultants.

 

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