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Formal Examination Appeals Time Scale

1. Candidate wishes to make an examination appeal on receipt of his/her examination results.
   
   
2. Action - Obtain advice from your trainer, invigilator or the Business Development Manager (BDM) of Beyond The Blue Limited. (BTB) on receipt of your examination results.
   
   • Time Scale - Within 48 hours of issue of concern (point 1)
   
   
3. Action - If no response is received or the complaint is not resolved use the examination appeals procedure by completing and submitting an Examination Appeals Form.
   
   • Time Scale - Within 10 days of point 2
   
   
4. Action - Complete the Examination Appeals Form and submit it to the BDM of BTB. You will receive an acknowledgement.
   
   • Time Scale - Within 10 days of initial appeal (Point 1)
   
   
5. Action - Appellant to receive acknowledgement letter from BDM.
   
   • Time Scale - Within 5 working days of point 4
   
   
6. Action - BDM will start investigations and consultation process regarding the appeal.
   
   • Time Scale - Within 3 weeks of point 4
   
   
7. Action - Written response from the BDM.
   
   • Time Scale - Within 3 weeks of point 4
   
   
8. Action - If matter is unresolved or response is unsatisfactory, complaint should be forwarded to the BIIAB
   
   • Time Scale - Within 5 working days of point 7
   
   
9. Action - BIIAB will provide appellant with an official BIIAB appeal form
   
   • Time Scale - Within 5 working days of point 8
   
   
10. Action - Appellant should complete the BIIAB appeal form and return it to the BIIAB directly
    
    • Time Scale - Within 5 working days of point 9
    
    
11. Action - BIIAB will acknowledge the completed form
    
    • Time Scale - Within 10 working days of point 10
    
    
12. Action - BIIAB will start an investigation into the appeal and respond.
    
    • Time Scale - Within 1 calendar month of point 10
    
    
13. Action - If the outcome of the BIIAB investigation is not satisfactory to the appellant, he / she can appeal this decision to the BIIAB standards appeal committee
    
    • Time Scale - Within 10 working days of point 12
    
    
14. Action - The BIIAB Standards appeal committee will start an investigation into the appeal
    
    • Time Scale - Within 1 calendar month of point 13
    
    
15. Action - The BIIAB standards appeal committee will hold a meeting which the appellant will be invited to attend
    
    • Time Scale - Within 10 working days of point 14
    
    
16. Action - The BIIAB standards appeal committee will be made and will be final and binding on the appellant and the BIIAB Time Scale - Within 10 working days of point 15

Our training courses provide clients with solutions for Workplace Violence through Conflict Management and help our clients meet their statutory requirements and succeed in the Licensed Retail Sector and the Security Industry. These include:

For more details on our Course Dates and Fees please visit the Bookings & Fees section of our website, Contact Us or call us on 0845 602 55 95 to book your place.

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