Introduction
We believe in complete transparency in all aspects of our business from our pricing policy to our customer service standards. We think it is the right of our customers to understand how we do business as well as our motivations for doing business.
For this reason we make our policies and procedures available on our website for all our clients to scrutinise and to allow them access to all the information they may require.
The following Policies and Procedures are available:
- Equal Opportunities Policy
- Disability Policy
- Formal Complaints Procedure
- Formal Complaints Form
- Formal Complaints Time-scales
- Formal Examination Appeal Procedure
- Formal Examination Appeal Form
- Formal Examination Appeal Time-scales
- Discounts & Promotion Terms & Conditions
- Booking & Cancellation Terms & Conditions
- Insurance
Further information or printed copies of any of our forms, policies & procedures or terms & conditions are available directly to our clients. Please call us on 0845 602 55 95 or Contact Us for more details.
Our training courses provide clients with solutions for Workplace Violence through Conflict Management and help our clients meet their statutory requirements and succeed in the Licensed Retail Sector and the Security Industry. These include:
- Conflict Management and Resolution (CMR)
- Physical Intervention (PI)
- Personal Safety (PS)
- Award in Conflict Management (ACM)
- National Certificate for Personal Licence Holders (NCPLH)
- Award in Responsible Alcohol Retailing (ARAR)
- National Certificate for Licensees - Drugs Awareness (NCLDA)
- National Certificate for Designated Premises Supervisors (NCDPS)
- Award in Customer Service Excellence – Licensed Premises* (ACSE-LP)
- Professional Barpersons Qualification (PBQ)
- Certificate in Alcohol Awareness* (CAA)
- Award in Assessment of Licensed Premises – Social Responsibility* (AALP-SR)
- In-House Licensed Retail Sector Induction* (IHLRSI)
- National Certificate for Door Supervisors (NCDS)
- In-House Security Induction (IHSI)
- Drug Awareness* (DA)
- Fire Safety (FS)
- First Aid (FA)
*For more details on these courses please Contact Us
For more details on our Course Dates and Fees please visit the Bookings & Fees section of our website, Contact Us or call us on 0845 602 55 95 to book your place.
Please also visit our National Press Archive and MD Blog for relevant industry news, our comment and advice or join us on Facebook.
Other useful pages in this section of our website include:
• Welcome (Home Page) • Company Profile • Why Choose Us? • Our Services • Our People • Our Clients • Testimonials •
