Policy & Procedures

We believe in complete transparency in all aspects of our business from our pricing policy to our customer service standards. We think it is the right of our customers to understand how we do business as well as our motivations for doing business.

For this reason we make our policies and procedures available on our website for all our clients to scrutinise and to allow them access to all the information they may require.

The following Policies and Procedures are available:

• Equal Opportunities & Disability Policy
• Booking & Cancellation Terms & Conditions
• Discounts & Promotion Terms & Conditions
• Formal Complaints Procedure & Complaints Form
• Formal BIIAB Examination Appeal Procedure & Appeal Form
• Privacy Policy
• Insurance

Further information or printed copies of any of our forms, policies & procedures or terms & conditions are available directly to our clients. Please Contact Us for more details.