National Certificate for Door Supervisors (NCDS) FAQ's
How long is the course?
3 days. The multiple choice examinations take place on day 2 and day 3 of the course.
Where and when are the courses run?
We run regular 'open courses' in London and the South East.
Our next course dates are on:
- 20th - 22nd September 2009 (London)
Please visit our Course Dates page for a complete list of upcoming courses, locations and dates, call us on 0845 602 55 95 or Contact US for more details
We run courses for our corporate clients throughout the UK, either at our clients own workplace or at one of our established Training Centres. Where we are training at our clients premises, we are required to register the training facility with the BIIAB in order to meet our quality assurance standards. We perform this process on behalf of our clients at no additional cost to them.
Courses are run at the convenience of our clients, including weekends where required. Please call us on 0845 602 55 95 or Contact US for more details.
How do I book?
Complete and return the NCDS Booking Form or call us on 0845 602 55 95 to book over the phone.
- NCDS Individual Booking Form (MS Word version / pdf version)
- NCDS Group Booking Form (MS Word version / pdf version)
For more details on how to book, please visit the 'Booking & Fees' section of our website.
How much does it cost?
£185.00 incl. vat (all inclusive of course handbook, course materials, tuition & certification) per candidate.
Discounts may be available for corporate clients & larger groups. Please call us on 0845 602 55 95 or Contact Us for more details.
What is the National Certificate for Door Supervisors (NCDS)?
The National Certificate for Door Supervisors is the industry standard course for anyone wishing to work as a door supervisor in the Licensed Retail Sector (pubs, bars, nightclubs etc.).Candidates must have achieved this qualification in order to apply to the Security Industry Authority (SIA) for their Door Supervisors Licence (badge) to practice.
For more details please see National Certificate for Door Supervisors Training (NCDS)
Who should attend this course?
The course is directed at anyone over the age of 18 wishing to work as a door supervisor in the licensed retail sector. It has the added advantage that anyone with a door supervisor licence can also work as a security guard in the retail or static guarding sector. Those people who achieve a security guarding licence can NOT work as a door supervisor.
There are no short cuts; anyone working in the capacity of a door supervisor even under a different title must hold a Door Supervisor Licence. This also applies to those employees undertaking the role 'traditionally' performed by door supervisors as part of their 'other duties'. The National Certificate for Door Supervisors is a qualification which managers, doormen, supervisory staff and others should seriously consider if they undertake any of the 'traditional' door supervisor duties such as refusing entry to or removing disruptive customers.
What does the course cover?
Unit 1 The roles and responsibilities of door supervisors – the role of the door supervisor • behavioural standards • customer service skills • health and safety at work • civil and criminal law • the law in relation to licensing • equal opportunities • young persons • how to comply with regulations as a door supervisor • searching people • eviction and ejection • offensive weapons • first aid & emergencies • drugs • arrest • incident recording and scene preservation •
Unit 2 Conflict management for door supervisors – introduction to communication skills and conflict management • self awareness • avoiding conflict • effective communication and customer service skills • recognising and defusing conflict • maintaining space • defusing high risk conflict • resolving and learning from conflict •
What is the outcome of the course?
Candidates will gain the core skills and knowledge to work effectively and professionally in the capacity of a door supervisor. They will understand the role and responsibilities of the door supervisor and be able to respond to conflict situations in a professional and proactive manner, to reduce and eliminate conflict and Workplace Violence before it arises and resolve it effectively when they encounter it.
On successfully completing the National Certificate for Door Supervisors and passing both the associated examinations, candidates will receive 2 certificates from the BIIAB. This qualification makes candidates eligible to apply to the SIA for their Door Supervisor Licence. The course will provide them with the industry standard, nationally recognised qualification.
How is the course assessed?
The course is broken into 2 units. Each unit is assessed via a short 60 minute, 40 question multiple choice examination.. Candidates must attend all sessions of the training and achieve 28/40 on the unit 1 examination and 24/40 on the unit 2 examination, in order to pass and to be awarded their certificates.
Once completed, examination papers are returned to the BIIAB to be marked. The BIIAB allow themselves five working days to communicate the results to us; although to date the longest notification time has been 48 hours. We aim to inform candidates of their results by phone or by email the same day.
Certificates are sent to us from the BIIAB within 10 working days of the results notification and we aim to forward these by first class post to our clients, within 48 hours of them being received by us.
Who accredits the course?
The course is accredited by the BIIAB. Beyond The Blue are approved to administer training and examinations by the BIIAB.
The BIIAB Level 2 National Certificate for Door Supervisors is approved by the Security Industry Authority (SIA) endorsed by the government and is accredited by the Qualifications and Curriculum Authority (QCA) as a level 2 qualification. Level 2 means it is a qualification which supports employment progression.
Why choose Beyond The Blue as your training provider?
At Beyond The Blue we employ only specialist instructors to run our courses; all our instructors have extensive experience in the relevant fields. They train with the objective of helping candidates not just complete the course, but of gaining the skills and knowledge to succeed and be more effective in their workplace.
The experience of our instructors brings the subject they are teaching to life. Our training is based on a variety of training methods and comprises open learning, classroom based learning, scenario based learning, group work and interactive discussion; this approach allows us to meet the preferred learning styles of all candidates.
Beyond The Blue is a ‘BIIAB Grade 1’ Training Centre (The BIIAB describe Grade 1 as ‘demonstrating outstanding quality procedures’); we have exceptionally high pass rates for all our BIIAB accredited courses. In 2008 across the whole portfolio of BIIAB courses, only 3 candidates failed their examinations after attending training with Beyond The Blue.
Our success is measured in the success of those people we train, we are focussed on providing excellence in customer service both pre and post training.
For more good reasons why you should choose Beyond The Blue as your training provider, please visit the 'Why Choose Us?' page.
Additional information
A comprehensive course handbook is provided to each candidate when they register on the course to enable them to complete 'open learning' prior to training. 'Open learning' consists of candidates reading through the course handbook prior to attending the course. Our courses are designed to be interactive and to take a full part in the course candidates should be familiar with the content of the course handbook; this also results in better examination results as exams are based on this content.
To complement our professional training and the course handbook, we provide candidates attending our courses with a selection of comprehensive course hand-outs. These come together to form a training folder candidates can refer back to, in order to refresh their skills and knowledge.
Candidates are required to provide various forms of identity and two passport size photographs in order to sit their examinations. For a full list of acceptable forms of identity and the criteria which the photographs must meet, please download NCDS Examination Identity Requirements (pdf document).
To apply for an SIA Door Supervisor Licence candidates must be;
- 18 years old
- Hold the National Certificate for Door Supervisors
Certain criminal convictions may result in a Door Supervisor Licence application being rejected. Please call us on 0845 602 55 95 or Contact Us for more details.
Further Security Industry Training we deliver includes; Conflict Management and Resolution (CMR); Physical Intervention (PI); In-House Security Induction (IHSI); Drug Awareness (DA); Fire Safety (FS); and First Aid (FA); these are ideal for employers are looking to up-skill their workforce. The SIA recommends that the National Certificate for Door Supervisors should only be the basic qualification for door supervisors and that further bespoke, venue specific training should be provided by employers.
We provide the answers to the most Frequently Asked Questions (FAQs) on all our courses which deliver provide professional training for the Security Industry; these include;
- In-House Security Induction Course FAQ's
- Physical Interventions Course FAQ's
- Conflict Management & Resolution Course FAQ's
- Fire Safety Course FAQ's
We provide a number of different Training Solutions to help our clients working in the security industry meet their statutory requirements, up-skill their workforce and develop their business. Our training solutions include;
- National Certificate for Door Supervisors (NCDS)
- In-House Security Induction (IHSI)
- Fire Safety (FS)
- First Aid (FA)
- Conflict Management and Resolution (CMR)
- Physical Intervention (PI)
We also help our clients to succeed through our Consultancy Service - The Security Industry
For more details on our Course Dates and Fees please visit the Bookings & Fees section of our website, Contact Us or call us on 0845 602 55 95 to book your place.
Please also visit our National Press Archive and MD Blog for relevant industry news, our comment and advice or join us on Facebook.
Other useful pages in this section of our website include:
• Security Industry (Home Page) • Training Courses • Frequently Asked Questions • The SIA • Useful Information • SIA Door Supervisor Licence • Incentives & Discounts • Download a Leaflet •
