0845 602 55 95

Award in Conflict Management for Licensed Premises Staff / ACMLP Course (BIIAB Level 2)

We deliver the BIIAB Level 2 Award in Conflict Management for Licensed Premises Staff  / ACMLP for groups in-house in London and throughout England & Wales.

 

The course is delivered in 1 day (09.30 - 17.00) and the Award in Conflict Management exam takes place on the day of the course; a distance learning option is also available.

 

 

In-House BIIAB Award in Conflict Management Course

If you have a group of learners you would like us to deliver the Award in Conflict Management training to, we offer in-house group courses (min. 5 learners) for clients throughout England and Wales.

The Award in Conflict Management course can be delivered either at the client’s own workplace or at a training facility we will provide close by.

In-house Award in Conflict Management courses are run at the convenience of our clients; including weekends where required.

 

Distance Learning Award in Conflict Management Option 

Because regular open Award in Conflict Management courses may not always be scheduled, we have made a distance learning option available.

The distance learning option requires learners to perform ‘open learning’ and then attend one of our training centres in order to complete the examination. ‘Open learning’ means learning at your own pace from the Award in Conflict Management handbook, which is sent out once a booking has been completed.

ACMLP Distance Learning Exam Dates - Regular BIIAB ACMLP exam dates are scheduled for the Award in Conflict Management distance learning option.

Award in Conflict Management distance learning examinations usually take place at 16.00 on the chosen date.

 

 

Book the Award in Conflict Management for Licensed Premises Staff Online or by Telephone

 

  • Book the ACMLP Distance Learning Option Online on our Secure Payment Platform (Sage Pay) in Three Easy Steps or;
  • Call us on 01784 434 392 / 0845 602 55 95 (low call rate from land-line) to book over the telephone. Talk to a member of our professional team of conflict management experts who will answer your questions promptly and honestly.
  • For in-house Award in Conflict Management course bookings, please call us or complete our ACMLP Booking Enquiry Form.

 

Course Fees - Award in Conflict Management for Licensed Premises Staff

ACMLP Course - £150.00 + vat per learner.

 

ACMLP Distance Learning Option - £110 + vat per learner.

 

Fees are all inclusive of Award in Conflict Management course handbook, course materials, tuition, examination & certification; there are No Hidden Extras.

 

We provide tea, coffee and water during the course; learners should make their own arrangements for lunch.

 

Where we are training in-house at a client’s premises, we are required to register the training facility with the BIIAB in order to meet our quality assurance standards. We complete this process at no additional cost to the client.

 

 

What is the BIIAB Level 2 Award in Conflict Management for Licensed Premises Staff Course?

 

The Award in Conflict Management is a qualification designed for anyone working on licensed premises (pubs, clubs, bars, hotels, restaurants, events industry etc.), to help them identify and minimise the impact of conflict, threatening behaviour, aggression and violence in the workplace.

 

Licensed premises attract a disproportionate level of conflict, aggression and violence and the Licensing Act makes specific reference to ‘conflict on licensed premises’ and the importance of combating its impact, through its ‘Prevention of Crime & Disorder’ licensing objective.

 

Premises licensed holders and their representatives have a duty to assess the risks posed by violence in the workplace and failure to put sufficient proactive and reactive measures in place to prevent conflict can lead to prosecution for the offence of ‘allowing disorderly conduct on licensed premises’; which carries a level 3 fine of £1000 and the possibility of a review of the premises licence.

 

The Award in Conflict Management is designed to allow professionals working within the sector to recognise and respond to the problems faced by conflict. Training is acknowledged as one of the primary means of promoting the licensing objectives.

 

By delivering an understanding of the legislation in relation to conflict on licensed premises, the Award in Conflict Management allows premises licence holders and designated premises supervisors to protect their premises licence; by enforcing a zero tolerance policy and implementing proactive prevention strategies.


The course teaches learners the essential elements of managing and resolving conflict in all its various forms including; bullying, abuse, harassment, threatening behaviour, disorderly conduct, aggression and violence.

 

Learners will be able to identify conflict as it develops and take measures to resolve it before it escalates. This understanding will allow everyone within your organisation to work more closely together and develop a co-ordinated proactive approach to reducing the impact of conflict on your business.

 

For more details please visit our BIIAB Award in Conflict Management Course Overview page

 

 

What does the Award in Conflict Management cover?

 

The law relating to violence at work • Risk assessment • Risk reduction • Dynamic risk assessment • Responses to threat • The basics of communication • Non-verbal communication • Defusing high-risk conflict • Support and learning from conflict •

 

 

Who should obtain the Award in Conflict Management?

 

The BIIAB Award in Conflict Management is designed specifically for the licensed retail sector.

 

The qualification is designed for:

 

  • Staff at all levels working in licensed premises
  • Supervisors / manager in bars, clubs, pubs and the events industry
  • Designated Premises Supervisors

 

It is well recognised that businesses proactively training their teams in conflict management and conflict resolution skills, enjoy significant long terms cost efficiencies.

 

By training your team with proactive conflict management skills, fewer instances of conflict, aggression and violence occur. This results in lower long term costs for door supervisors, damage to property as well as increased turnover through improved reputation, better levels of staff retention and lower levels of employee absenteeism.

 

 

How is the Award in Conflict Management assessed?

 

The Award in Conflict Management for Licensed Premises Staff is assessed via a short 30 minute, 30 question multiple-choice exam; learners must achieve 23/30 in their exam in order to pass and to be awarded their certificate.

 

Once completed, Award in Conflict Management exam papers are returned to the BIIAB to be marked. We aim to inform learners of their results within 48 hours of their examination.

 

 

Who accredits the Award in Conflict Management?

 

The Award in Conflict Management is accredited by the BIIAB; on successfully passing the associated examination, learners will receive a certificate from the BIIAB.

 

Beyond the Blue Training & Consultancy is a ‘Grade 1 BIIAB Training Centre’ approved to administer BIIAB training and examinations.

 

The ACMLP qualification is recognised by licensing authorities across the UK. The exam accredited by the Office of the Qualifications and Examinations Regulator (Ofqual) as a level 2 qualification. Level 2 means it is a qualification which supports employment progression.

 

Download the BIIAB ACMLP Information Leaflet (pdf document)

 

 

Why choose Beyond the Blue Training & Consultancy as your training provider?

 

Beyond the Blue Training & Consultancy is a ‘BIIAB Grade 1 Training Centre’; the BIIAB describe Grade 1 as ‘demonstrating outstanding quality procedures’.

 

We have exceptionally high pass rates for all our BIIAB accredited courses. Throughout 2010 we had a 98% Pass Rate for learners attending training with us.


Our success is measured in the success of those people we train, we are focussed on providing excellence in customer service and delivering effective professional training.

 

Our focus is on delivering effective training which allows learners to work proactively within their workplace and to really understand their role and responsibilities; a consequence of our approach is that over 97% of learners attending our training pass their exam at the first attempt, but additionally they bring added value back to the business.

 

To complement our professional training and the course handbook, we provide learners attending our courses with a selection of comprehensive course hand-outs, sample workplace policies, useful signs and training aids which they can use in their place of work. These come together to form a training folder learners can refer back to, in order to refresh their skills and knowledge.

 

For more reasons why you should choose Beyond the Blue as your training provider, to view our most recent examination pass rates and read a selection of learner feedback, please visit the Why Choose Us Page and read what our clients say about us on our Testimonials Page.

 

Download our ‘Conflict Management & Resolution Training’ Leaflet (pdf document)

 

 

BIIAB Award in Conflict Management Handbook

 

Each learner is sent the BIIAB ACMLP handbook when they register on the Award in Conflict Management course to enable them to complete 'open learning'. Open learning consists of learners reading through the handbook prior to attending the course / exam.

 

Our courses are designed to be interactive and to take a full part in the course learners should be familiar with the content of the course handbook; this also results in better examination results as exams are based on this content.

 

 

Identity Documents Required for the Award in Conflict Management Exam

 

Learners are required to provide a form(s) of identity in order to sit the ACMLP exam. For a full list of acceptable forms of identity please download ACMLP Exam Identity Requirements (pdf document).

 

 

Further Training

 

Different challenges in the workplace require different solutions. You may also wish to consider the following training courses:

 

 

 

Additional Information

 

Further information available on this website in the area of Conflict Management & Resolution:

 

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