0845 602 55 95

Conflict Management & Resolution Course

We deliver our Conflict Management & Resolution course for groups in-house throughout the UK.

 

The conflict management course is delivered in 1 day, based on a training needs analysis to determine the appropriate level of training in relation to the risks faced in the working environment. Each conflict management course is designed specifically to reflect the needs of the individual client and to meet their learning objectives.

 

 

In-House Conflict Management Course 

We deliver conflict management training for groups (min. 5 learners) in-house, to clients throughout the UK.

 

The conflict resolution course can be delivered either at the client’s own workplace or at a training facility we will provide close by.

 

In-house conflict management & resolution courses are run at the convenience of our clients; including weekends where required.

 

 

Book a Conflict Management & Resolution Course

 

 

 

Course Fees – Conflict Management & Resolution Course

 

New Fee Structure from 4th July 2011

 

Course Fee £270 + £50 per learner; fees are quoted exclusive of vat at the current rate.

 

Fees are all inclusive of conflict management course materials, tuition, course handouts & certification.

 

Discount on our conflict resolution course list price may be available for large groups or multiple bookings. Please Contact Us for further details.

 

 

Why choose Beyond the Blue Training & Consultancy as your training provider?

 

Beyond the Blue is recognised as a leader in the field of conflict management both by existing clients and industry bodies alike.

 

Beyond the Blue is a ‘BIIAB Grade 1 Accredited Training Centre’; the BIIAB describe Grade 1 as ‘demonstrating outstanding quality procedures’.

 

We strive to deliver excellence in both the services we provide and the level of service we deliver. We understand that the quality of our conflict resolution training is measured by what our clients think; not what we think.

 

To hear what our clients think of us and for more reasons why you should choose Beyond the Blue as your training provider please visit:

 

 

Download our ‘Resolving Workplace Violence through Conflict Management Training’ Leaflet (pdf document)

 

 

What is a Conflict Management & Resolution Course?

 

Our conflict management course is designed specifically to help learners deal with threatening behaviour, harassment, conflict, aggression and violence they may face in their workplace.

 

Conflict management training helps employees avoid conflict, manage it, reduce its negative effects, resolve it and progress towards a working environment free of violence.

 

During the conflict resolution training, the emphasis is placed upon a developing a proactive approach to the challenges faced in the workplace. Without exception it is easier, less damaging and cheaper to prevent threatening behaviour, harassment, conflict, aggression and violence in the work place, rather than to deal with it once it occurs.

 

It is for this reason that we have named the course ‘Conflict Management & Resolution’; we deliver the skills and techniques which allow our clients to manage the level of conflict in their workplace through a proactive approach and thus reduce the incidents of workplace violence which need to be resolved.

 

Workplace Violence represents itself in many different forms and does not always mean physical violence, it includes; bulling, verbal aggression, threatening behaviour and harassment.

 

Workplace violence is estimated to cost organisations in the UK hundreds of millions of pounds in lost revenue, stress related employee absenteeism, reduced productivity and high employee turnover every year.

 

Not only does conflict resolution training reduce the instances of workplace violence, it also improves the internal and external customer service skills of your workforce. For example subjects such as effective communication and the understanding of non-verbal indicators (body language), will ultimately work through your workforce to have a positive impact on your customers.

 

On completion learners will be able to apply their newly gained knowledge and skills to manage and reduce conflict in their workplace. They will adopt a fresh approach to dealing with aggressive and violent individuals and protect themselves, other customers and the business from the negative impact of conflict, aggression and violence which manifests itself in the workplace.

 

For more details please see our Conflict Management Course Overview page.

 

 

What does the Conflict Management & Resolution course cover?

 

Structure of effective communication • Blocks to communication • Communication styles • Winning trust • Managing customer expectations • Signalling Non-aggression • Active listening • Determining space and distance • Stance • Levels of risk • Dynamic risk assessment • Threat response • Human behaviour & responses • Emotional vs. rational brain • Fight or flight • The human behaviour cycle • Non-verbal indicators / Body language • Defusing high risk conflict • Signs of escalation • Triggers & inhibitors • Stimulus response • Maintaining self-control • Empathy • Contact & cover (working as a team) • Introduction to criminal law & common law • Law in relation to the use of force • Post incident support • Recording and reporting • Providing support •

 

 

Who should attend the Conflict Management & Resolution Training?

 

Our conflict management courses are designed specifically to meet the training needs of the individual client and to accurately reflect the working environment of learners attending in order to create relevance. Each conflict resolution course is based on a training needs analysis we carry out for each new client.

 

The conflict management course is designed for anyone working in an environment where they have direct contact with the public or where internal conflict may arise. We already work with clients from the following sectors:

 

• Hospitality industry • Retail • Health service • Transport • Revenue inspection • Local authorities • Security industry • Event & venue stewards • Education • Traffic control • Licensed retail & licensed hospitality • Emergency services • and many more…

 

We always welcome enquiries from new sectors and have proven time and time again that our course will benefit clients from any sector where workplace violence occurs. 

 

 

How is the Conflict Management & Resolution Course assessed?

 

Learners on our conflict management course are awarded their certificate of attendance for successfully completing the conflict resolution course, providing they take a full and active part throughout all sessions and satisfy the tutor of their comprehension of conflict management and resolution theory; where appropriate they will demonstrate this understanding during the scenario based exercises at the end of the session.

 

Each learner will receive an individually numbered certificate of attendance when they successfully complete the conflict management course.

 

We can also provide countersigned ‘Training Record’ documents which outline the course content and are signed by the learner to confirm their learning; these make a useful addition to the employees personnel file.

 

 

NHS Security Management Service (SMS) Conflict Resolution Course?

 

All our conflict resolution courses are individually designed to meet the bespoke requirements of individual client’s working environment. This is particularly important for front-line staff working within the health care sector.

 

Our conflict resolution courses incorporate the 10 learning objective highlighted by the NHS SMS approved syllabus and all our trainers have attended the NHS SMS ‘Conflict Resolution Familiarisation Seminar’.

 

For more details on our training designed specifically for the NHS please visit our NHS SMS conflict resolution page.

 

 

Further Training

 

Different challenges in the workplace require different solutions. You may also wish to consider the following training courses:

 

 

 

Additional Information

 

Further information available in the Conflict Management section of our website:

 

 

For further details please Contact Us or call us on 01784 434 392 / 0845 602 55 95 to speak with one of our conflict management consultants.

 

Share |