Premises Specific Security Handbooks
As part of our Security Industry Consultancy Service we develop Premises Specific Security Handbooks for our client's security and door supervisor teams.
Handbooks are designed to cover, in suitable detail, the duties of your employees as well as the systems and operating procedures of their specific workplace.
The core of the handbook is similar from premises to premises as subjects such as health & safety, criminal and common law, licensing law etc. remain constant throughout the country. The more specific details such as the exact nature of the emergency evacuation procedure and door policy are designed specifically to meet the requirements of your business.
We recognise that every workplace is different; the demographic they attract, location, the size of the premises, experience of the employees, opening times, the function of the premises and the entertainment provided, all necessitate different approaches. The handbook reflects the approach most relevant to your particular workplace.
These handbooks are an effective tool for employees to work from and to refer back to; they allow the employer to demand a more professional and consistent performance from their whole team.
Our premises specific security handbooks are often developed in conjunction with an In-House Security Induction Course. The course is used to as a way of disseminating the content of the handbook to employees.
Premises Specific Security Handbook which we developed will cover different subjects dependent on the outcome of a Training Needs Analysis. These subjects may include:
- Introduction - Welcome • Role of the Door Supervisor • Security Industry Authority (SIA) • Employee Contracts • Company Management Structure • Employee Uniform •
- Health and Safety - Health and Safety at Work Act • Personal Safety • Health Hazards • Risk Assessments • Manual Handling • C.O.S.H.H. • Dealing with Bodily Fluids • Noise Legislation • Cuts, Injuries and Accidents • The Seven 'A's' of Accident Management • Reporting Accidents • Personal Protective Equipment •
- Food Safety and Hygiene - Hand Hygiene • Cuts and Abrasions • Reporting Illness • R.I.D.D.O.R.• Bad Habits • Due Diligence •
- Licensing Act 2003 - Premises Licence • Designated Premises Supervisor • Personal Licence • Operating Schedule • Permitted Hours • Offences, Reviews and Revocations • Age Restricted Sales • Weights and Measures • Off Sales • Gambling • Additional Duties •
- First Aid - Appointed Persons • Personal Safety • Bleeding • Fainting • Drunkenness • Epilepsy, Fits and Seizures • The Recovery Position • Injuries from Fire •
- Fire Safety - The Fire Triangle • Classification of Fuels • How Fires Start • Fire Prevention • Means of Escape • Fire Evacuation • Re-Entry Process • Checking Blind Areas • Going Through Smoke • Remain Alert and Aware • Fire Assembly Points • Pre-Entry Fire Safety Checks • Action on Discovering a Fire • Fire Limits • Fire Extinguishers • Use of Fire Extinguishers • Fire Fighting Rules •
- Customer Service - Good Communication • Proactive Customer Service • Managing Customer Expectations •
- Premises Checks - Pre-Entry Checks • Fire Safety Checks • Internal Premises Checks • External Premises Checks • End of Night Checks •
- The Right of Admittance - Guest / V.I.P. List • R.O.E.R. and the Right to Refuse Entry • Search Policies • The Law Relating to Searching • Offensive Weapons • Customer Evaluation • Exceptions •
- Premises Orientation - Positioning • Staff Locations • Rotation Systems •
- Two-Way Radios - Radio Communication Protocol • Correct use of a Radio • Radio Checks • Use of Codes of Alertness • Public order Codes of Alertness • Emergency Fire and First Aid Codes of Alertness • Illegal Substances Codes of Alertness • Helpful Hints • Protocol Phrases • The Phonetic Alphabet • Radio Care Instructions •
- Law - Introduction to Criminal Law • Introduction to Common Law • Eviction • Law Relating to the Use of Force • Prevention of Corruption • Powers and Mode of Arrest •
- Drug Awareness - Drug Related Offences • Drug Dealing • Drink Spiking • Summary of Illegal Drugs • The Drug Misuse Act 1971 •
- Report Writing - Vital Information • Reasons for Report Writing • Note Taking • Verbal Reports • Report Essentials • Describing a Person • Legal Requirements • Confidentiality •
- Further Reading and Training
- Appendices - Appendix 1 - Premises Floor Plan • Appendix 2 - Risk Assessment Example • Appendix 3 - Search Policy Example •
Premises Specific Security Handbooks are developed in conjunction with our clients and their team. Our aim is not only to provide a handbook which contains all the relevant and crucial information, but one which is also relevant to your business and one that your employees are happy and confident to work with.
For more details please Contact Us and we will be delighted to discuss how our services can provide solutions for your business.