Conflict Management & Resolution Course

Course Title
Conflict Management and Resolution


Beyond the Blue Certificate of Attendance
(Compliant with NHS SMS Criteria)

Course Duration
1 Day

Continuous (Trainer) Assessment

In-House Course Fee
£270.00 per course + £49.00 per learner; see below for further details

Booking Options

  • Call 01784 434 392 or 0845 602 55 95 and talk to a member of our professional team of conflict resolution consultants.
  • Complete an Enquiry Form >> for an In-House Conflict Management & Resolution Course at your workplace anywhere in the UK.

In-House Course – Conflict Management and Resolution Training

Our conflict management course is delivered in 1 day. Conflict management & resolution courses are based on a training needs analysis we carry out to determine the appropriate level / style of conflict management training required in relation to the risks faced in the working environment. Each conflict management course is designed specifically to reflect the needs of the individual client and to meet their learning objectives.

If you have a group of learners you would like us to deliver the conflict resolution course to, we offer in-house group courses (min. 5 learners)1 for clients throughout the UK and internationally.

The conflict resolution course can be delivered either at the client’s own workplace or at a training facility we will provide close by. Conflict management training is delivered at the convenience of our clients; including weekends where required.

Request More Information About an In-House Course >>


Course Fees2– Conflict Management and Resolution Course

Our fee structure is designed to enable our clients to train more of their employees, as the more learners who attend a course, the less each individual learner costs.

Each course day has a fixed fee of £270 as a starting point, which allows us to offer a low individual learner fee of £49.

For example; for a group of 15 learners, the actual all inclusive fee is Only £67 per Learner.

Call us on 01784 434 392 / 0845 602 55 95 to book a conflict management & resolution course or to speak with one of our professional conflict management consultants; Contact Us >>

No Hidden Extras2 - Course Fees include all course materials, tuition & certification. We provide each learner with a set of hand-outs which they can use as a reference, in order to refresh their knowledge once they return to their workplace.

Course Description – Conflict Management and Resolution Course

Our conflict management course is designed specifically to help learners deal with threatening behaviour, harassment, conflict, aggression and violence they may face in their workplace.

Conflict management training delivers the skills and techniques which allow our clients to manage and reduce the level of conflict in their workplace through a proactive approach and thus reduce the incidents of workplace violence which need to be resolved.

During the conflict resolution training, the emphasis is placed upon a developing a proactive approach to the challenges faced in the workplace. Without exception it is easier, less damaging and cheaper to prevent violence in the workplace, rather than to deal with it once it occurs.

Workplace Violence represents itself in many different forms and does not only mean physical violence, but includes; bulling, verbal aggression, threatening behaviour and harassment.

Workplace violence costs organisations in the UK hundreds of millions of pounds in lost revenue, stress related employee absenteeism, reduced productivity and high employee turnover every year.

Conflict resolution training also improves the internal and external customer service skills of your workforce. Subjects such as effective communication and the understanding of non-verbal indicators (body language), will ultimately work through your workforce to have a positive impact on your customers.

On completion learners will be able to apply their newly gained knowledge and skills to avoid conflict, manage it, reduce its negative effects, resolve it and progress towards a working environment free from violence.

For more details please visit Conflict Management Course Overview >>

Our conflict management courses are designed specifically to meet the training needs of the individual client and to reflect the working environment of learners attending in order to create relevance. Each conflict resolution course is based on a training needs analysis we carry out.

Course Summary – Conflict Management and Resolution Course Structure of effective communication Blocks to communication Communication styles Winning trust Managing customer expectations Signalling Non-aggression Determining space and distance Levels of risk Dynamic risk assessment Threat response Emotional vs. rational responses Fight or flight The human behaviour cycle Non-verbal indicators / Body language Defusing high risk conflict Signs of escalation Triggers & inhibitors Stimulus response Maintaining self-control Empathy / perspective Working as a team Introduction to the law in relation to the use of force Post incident support Recording and reporting

Request More Information About a Conflict Management Course >>

Target Learners – Conflict Management Course

Our conflict management course is designed for anyone working in an environment where they have direct contact with the public or where internal conflict may arise. We already work with clients from the following sectors:

Hospitality industry Licensed premises Retail Health service Transport Revenue inspection Security industry Event & venue stewards Education Traffic control Emergency services Local authorities Housing association and many more…

We welcome new enquiries and have repeatedly demonstrated that our conflict management training benefits clients from any sector where workplace violence occurs. 

Assessment Criteria – Conflict Management and Resolution Course

Learners on our conflict management course are awarded their certificate of attendance for successfully completing the conflict resolution course, providing they take a full and active part throughout all sessions and satisfy the tutor of their comprehension of conflict management and resolution theory; where appropriate they will demonstrate this understanding during the scenario based exercises at the end of the session.

Qualification Accreditation – Conflict Management Course

The conflict management and resolution course is accredited by Beyond the Blue Training & Consultancy.
Each learner will receive an individually numbered certificate of attendance when they successfully complete the conflict management course.

We can also provide countersigned ‘Training Record’ documents which outline the course content and are signed by the learner to confirm their learning; these make a useful addition to the employees personnel file.

NHS Security Management Service (SMS) Conflict Resolution Course

All our conflict resolution courses are individually designed to meet the bespoke requirements of individual client’s working environment. This is particularly important for front-line staff working within the health care sector.

Our conflict resolution courses incorporate the 10 learning objective highlighted by the NHS SMS approved syllabus and all our trainers have attended the NHS SMS ‘Conflict Resolution Familiarisation Seminar’.

For more details on our training designed specifically for the NHS please visit NHS SMS conflict resolution >>

Choose Beyond the Blue as your Training Provider

Beyond the Blue is recognised as a leader in the field of conflict management both by existing clients and industry bodies alike.

Beyond the Blue is a ‘BIIAB Grade 1 Accredited Training Centre’; the BIIAB describe Grade 1 as ‘demonstrating outstanding quality procedures’.

We strive to deliver excellence in both the services we supply and the level of service we deliver. We understand that the quality of our conflict resolution training is measured by what our clients think:

  • ‘Very clear and informative trainer. Pitched at a good level. Excellent reinforcement as well as new information and advice’ – Hampshire Country Council
  • ‘Brilliant course, easily the best training we receive’ – University of London
  • ‘The trainers knowledge and performance was excellent’ – Firmdale Hotels
  • More Approval Ratings & Learner Feedback >>

For more reasons why clients choose Beyond the Blue as their conflict resolution training provider please visit Why Choose Beyond the Blue >>


1The minimum number of learners required to deliver an in-house conflict management and resolution course may increase depending on the location of the required training to enable us to cover our travel expenses.

2All fees are quoted exclusive of vat at the current rate

Additional Information

Download our ‘Resolving Workplace Violence through Conflict Management Training’ Leaflet >> (pdf document)

Conflict Management & Resolution OverviewPersonal Licence For Lone Workers CoursePhysical Intervention CourseBIIAB Level 2 Award in Conflict Management for Licensed Premises StaffConflict Management Consultancy ServiceWorkplace Violence ExplainedNHS SMS Conflict Resolution CourseWhy Choose Beyond the BlueTestimonialsOur ClientsApproval Ratings & Learner Feedback